- Any returns or exchanges must be made within 30 days of the original purchase or confirmed delivery.
- Items must be new, unused, and in original condition with new packaging and all tags affixed. Clothing and accessories must be unused and free of any stains, odor, makeup, or pet hair.
- A refund or exchange will only be issued once we’ve examined the returned item and established that we can resell it as new.
- Please be advised that mounted or waxed skis, as well as mounted bindings, are considered final-sale.
- In order to offer you the very best prices in the industry, all discounted sales on skibikelab.com are final. (provided we got your order right, of course). A 10% restocking fee will be applied to all authorized returns (no restocking fee on authorized exchanges).
- All returns or exchanges must adhere to the following policies outlined below.
- All sale items are FINAL SALE. Any and all returns, exchanges, warranty claims, or items being sent back to skibikelab.com for any other reason must have a Merchandise Return Authorization number that we will provide through your account dashboard or via info@mtndepot.ca.
- To start any return, refund or exchange process, please log in to your skibikelab.com account and locate the items you wish to return under the original order. At the bottom of the order, click “Return Item(s)” From here, you will be able to select the items that you wish to return and indicate your return/exchange preference as well as details on why you wish to return the items.
- You can also reach out to our team via info@skibikelab.com and we will gladly guide you through the return process.
- Once we have processed your return request, you will receive an email with your MRA number and the status on your account will show as “Return authorized”. At that point, you can then ship the items back to us (at your cost).
- Please be advised that when returning items, you are responsible for any and all return shipping costs. If a refund is being issued because of a mistake we made, the cost of your shipping will be credited to you once we receive, examine and process your returned items.
- In all other cases, you are responsible for return shipping - so shop wisely.
- You will be notified of the progress of your return via email. Authorized refunds may take up to 10 business days to show on your credit card. Please reach out to us if you have any questions or concerns contact us at info@skibikelab.com
- It appears that you've provided a detailed policy for returns and exchanges for a retail store, likely related to outdoor or skiing equipment. This policy covers various aspects, including the timeframe for returns and exchanges, condition of the items, sale items, restocking fees, and the process for initiating returns or exchanges.
- If you have any specific questions or if you need assistance with understanding or applying this policy, please Email us at info@skibikelab.com
