SHIPPING
Processing Time
Orders will be dispatched within 2-3 business days from the date of purchase, excluding weekends and holidays. If there is a high influx of orders, this may (rarely) cause a delay in shipping. In that case, we will promptly inform you of any changes or delays. To monitor your order's progress, simply login to your account and visit the "orders" section.
Canadian Shipping
We utilize the services of reputable couriers such as Canada Post, Canpar, UPS, Purolator, and FedEx to fulfill all skibikelab.com orders. Our extensive network of carriers ensures swift delivery to your location. We ship to all destinations serviced by our carriers. If you're uncertain about delivery to your area, please don't hesitate to contact us. You'll find the specific carrier used for your order along with the tracking number provided. Domestic shipping rates and available options will be displayed during checkout at skibikelab.com. Should you require a particular shipping method or carrier, reach out to us via info@skibikelab.com or call us at 819-429-0010.
Domestic Rates
International Shipping
For international orders placed through skibikelab.com, we rely on UPS or FedEx for shipping. We can ship your order internationally, pending customs restrictions on the items you've ordered. Following the shipment of your skibikelab.comorder, any customs duties, tariffs, taxes, or additional shipping fees become your responsibility.
All orders bound for the United States incur a flat rate of $50.00 CAD.
For shipping rates outside North America, please contact info@skibikelab.com
Tracking
Upon availability, you will receive a tracking number for your order, along with details about the specific carrier responsible for its delivery. Please note that tracking numbers may sometimes take a while to activate. WE DO NOT DELIVER TO P.O. BOXES.
Damages
Once your order departs from our store, skibikelab.com assumes no liability for any lost or damaged shipments. In case your order is lost or damaged, we will make every effort to assist you. However, the ultimate responsibility lies with the shipping carrier. To file a claim, please contact the shipping carrier and feel free to reach out to us at info@skibikelab.com or 819-429-0010 for guidance.
Please be aware that, as part of our sustainability efforts, we reuse and recycle shipping boxes whenever feasible. Consequently, your order may arrive in a previously used box, such as one originally meant for ski helmets might be repurposed for a jacket or other items.
PAYMENT
To place online orders, you have the option to make secure payments through our e-commerce store using major credit cards (Visa, Mastercard, or American Express). Alternatively, within Canada, you can get in touch with us via info@skibikelab.com to arrange payment via Interac e-Transfer.
